This is Abhinav Gupta (#99808085XX) from Bangalore. I took this connection 10 days back because I shifted to Bangalore recently from Delhi.
And the experience with Airtel has been full of gratitude - I have been on calls with customer service executives of Airtel with more than 5 hours in last 3 days itself, and I appreciate the background tones that I have been listening to, which I remember verbatim now!
Because I had shifted to Bangalore just 2 weeks back, I was putting up in a temporary accomodation initially (when I applied for the postpaid connection), and hence had given my office address as the correspondence address for the time being, with the assurance that I will provide my residential address as soon as I take an apartment here. Mr. Sameer Khan from Telepro Inc. Office Phone 08041489040, Mobile 9900130260 (the executive who very politely could convince me that Airtel is the best thing to happen to me after my birth!) gave me this connection, and asked me that the address will never be a problem, to start with. I gave him a deposit fee too, to which he did not give a receipt, and said that he will give it later.
Now, my phone/SIM gets deactivated just 5 days into service, and when I call up customer care, every time I get to hear that the complaint has been logged, and I will not have to bother to call again. And I guess I should not have bothered to call again, because however much I tried and talked to customer service, I listened to the same thing every single time. That is what I would call "Consistency", and it has set new benchmarks for me, when it comes to being consistent! I have been calling up for 3 days now, but to no avail. I once took the customer complaint number too, which is 11888640, for your records.
And another facet proves that Airtel is striving hard to reach 6-sigma level when it is about call management - all the shift managers are always busy, and all my calls are "accidently" cut after me waiting on hold for 10+ minutes, waiting to talk to someone after being put on hold.
I am highly obliged by your service, and will recommend the same to everyone. It really gives a lesson on "patience" and "perseverence" , to the least.
And please give a big raise to Mr. Sameer Khan too on my behalf, who supposedly is my contact point, and who effortlessly told me that whatever is happening is because of my fault only, and I should have been more careful is getting things done! He must definitely be reaching his targets with exceptional results.
Alternate No. 99860062XX